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John Welch
New member
Username: Creatinine

Post Number: 2
Registered: 05-2011
Posted on Thursday, March 08, 2012 - 11:15 am:   

I recently cancelled my land line and switched to a VoIP system using Google voice. The instructions said that 911 would not work over the phone and I thought they meant that the location would not be given, but I tried to contact 911 several times on the VoiP phone and it never picked up. So does the police and fire departments have non-911 emergency numbers available?

Todd Renshaw, Chief of Police
Username: Todd

Post Number: 503
Registered: 01-2002
Posted on Thursday, March 08, 2012 - 01:43 pm:   

972.292.6010 which is published as our non-emergency number, but rings in the communications center. Due to google voice having one number for home, business and mobile, we assume they would have no way to identify where you are calling from. VoIP companies handle 9-1-1 calls in a variety of ways and citizens should take that into account when deciding which to choose.

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