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Posted on Saturday, August 31, 2002 - 10:17 pm:   

Tonight, 8/31, around 7:30 pm, I observed an ambulance from a private company (I believe it was Lone Star) heading North on Dallas Parkway from HWY 121 lights and sirens going. It ended it's journey in The Trails off of FM 720.

Why wouldn't an ambulance from the Frisco Fire Department have been sent? I too live in The Trails and am very concerned that if my family should ever need emergency medical care, it would come from so far away and take so long to get there.

Mack Borchardt, Fire Chief
Posted on Tuesday, September 03, 2002 - 05:12 pm:   

Dear Anonymous,

Your concerns are understandable concerning the scenario you described. The Frisco Fire Department is your provider of emergency medical services (ambulance) as well as fire protection, rescue, and other emergency services. We received no call for service on the evening of August 31st that matches the location and time you specified. I contacted Lone Star Ambulance and was told that there was no authorized emergency or non-emergency response from their company in the area at the time you mentioned.

The Frisco Fire Department currently staffs three ambulances at all times. On-duty personnel assigned to other apparatus may be assigned to our two other reserve ambulances on an as-needed basis. It is not uncommon for us to have four, or even five, ambulances simultaneously handling emergency calls. Our ambulances periodically respond to calls for service from the general direction of local hospitals or our other fire stations when that particular ambulance is the closest to the emergency scene.

All of our fire engines and aerial ladder trucks are staffed by Paramedics and carry the same medical equipment as our ambulances. On those rare occasions when one of our ambulances is not available to respond, one of our fire engines or trucks would respond so personnel could immediately begin medical care, and an ambulance from the closest neighboring city would be dispatched to physically transport the patient. Fortunately, we do not require this type of assistance very often, but we do provide this type of “mutual aid” to neighboring cities several times each year.

Thank you,
Mack Borchardt
Frisco Fire Chief

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