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Eric Lange
New member
Username: Elange

Post Number: 2
Registered: 09-2004
Posted on Monday, August 08, 2005 - 04:51 pm:   

There was a thread on this board a while back about the extended are calling fee possibly being removed. I even got a letter from SBC several months ago about them applying for it's removal. I called SBC today, and they said it was still mandatory for Frisco. Is there any update as to if/when this will be removed. I've signed up for their unlimited long distance plan for calling out of state family, so I feel like I'm being billed twice.
 

Jason Gray, Assistant City Manager
Moderator
Username: Jason

Post Number: 139
Registered: 01-2002
Posted on Wednesday, August 10, 2005 - 03:08 pm:   

Mr. Lange-

The Extended Area Call Scope (EACS) fee is no longer mandatory within the City of Frisco. The information that you are receiving from SBC is incorrect. If you will email me individualy with your phone number and address, I will forward that onto the contacts at SBC that are aware of the change. In addition, I will notify them that they need to change the call scripts of their customer service folks.

Thanks-

Jason Gray
Assstant City Manager
jgray@friscotexas.gov
 

Ken
New member
Username: Ken

Post Number: 18
Registered: 08-2003
Posted on Wednesday, August 17, 2005 - 03:37 pm:   

If I opt out of the EACS fee will there be a long distance charge to call Dallas?
 

Cijoy Olickal
New member
Username: Cmo

Post Number: 5
Registered: 02-2003
Posted on Wednesday, August 17, 2005 - 05:26 pm:   

Mr. Gray,

I had inquired about this also with SBC. The agent advised that the EACS fee is no longer necessary BUT I would have to change my phone number AND people who called me from the 'metro' area would be charged a per minute toll. Like Mr. Lange, I am paying for the unlimited calling package. I did not wish to lose my number or have incoming callers pay 'long' distance charges to call me.

On another note can we open up Frisco to competition from some other major vendor?

Thank you,
Cijoy Olickal

(Message edited by jason on August 18, 2005)
 

Jason Gray, Assistant City Manager
Moderator
Username: Jason

Post Number: 140
Registered: 01-2002
Posted on Thursday, August 18, 2005 - 09:49 am:   

Ken and Cijoy-

if you opt out of the mandatory EACS and do not have metro service or some other long-distance calling plan like all-distance connections, then calling into Dallas would be considered a long-distance call. It is true that in order to take the EACS off, you will have to change the phone number. I realize that this is less than optimal.

Also, please realize that if you currently have SBC as your phone vendor, you do have a choice to use any of several competetive carriers. The names and contact information for the competetive vendors that do business in this area are listed in the front of the SBC phone book. The EACS fee of $9.60 is not mandatory with any carrier, and each has their own calling plans and options.

Thanks-
Jason Gray

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