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Cowboys facility and trafficJoel Fitts, Senior T09-06-13  04:58 pm
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Rebecca Messmann
New member
Username: Yri

Post Number: 1
Registered: 11-2010
Posted on Friday, November 05, 2010 - 04:31 pm:   

Like many people we are considering dropping our land phone line to our home. We have two young children and an elderly grandmother in the home. Everyone knows how to use 911 but in the event of a true emergency the children especially might freeze and not be able to answer questions or forget their address.
We have always understood that if the 911 call was connected to a dispatcher at the very least an officer would be sent out to investigate.
Could you please explain how 911 calls are handled when the call comes from a cell phone within the Frisco city limits?
Thank you very much for your help!
 

Adam Henderson, Sergeant
Moderator
Username: Adam

Post Number: 29
Registered: 09-2009
Posted on Monday, November 08, 2010 - 08:55 am:   

Unfortunately, current cell phone technology is limited in helping dispatchers to identify a truly accurate location of an emergency if the call is placed on a cell phone. Dispatchers may only be able to pinpoint a location to within 100-300 meters, which in many neighborhoods could be numerous homes in that radius.

A land line is still the only true way in which a physical address can be relayed to our dispatch center without a word being spoken. Our recommendation is that those people with small children retain a land line if at all possible. This will ensure that regardless of what information can or cannot be relayed to a dispatcher in an emergency, they will always be able to identify the emergency location and start police and/or fire personnel immediately.

Thank you for your question and please email me if you have any other related questions.

Adam J. Henderson, Sergeant
Public Information Officer
AHenderson@FriscoTexas.gov
 

Kevin McCartney
New member
Username: Kdawg

Post Number: 2
Registered: 10-2009
Posted on Tuesday, November 09, 2010 - 11:05 pm:   

Regarding the 911 topic. Does your suggestion to use land lines also include VOIP land lines, such as the service from Time Warner?
 

Adam Henderson, Sergeant
Moderator
Username: Adam

Post Number: 30
Registered: 09-2009
Posted on Wednesday, November 10, 2010 - 10:24 am:   

VOIP technology sometimes causes the same problems as cell phones in regard to 911 location identification. The only assured way to have proper location information come up with dispatchers if a 911 call is placed is to use a traditional land line.

Adam J. Henderson, Sergeant
Public Information Officer
AHenderson@FriscoTexas.gov
 

Marla Corter
New member
Username: Marcor

Post Number: 1
Registered: 08-2013
Posted on Thursday, August 01, 2013 - 09:57 pm:   

There are cities that allow residents to inform them of resident addresses for cell numbers. Has Frisco considered that? Would be great for those wanting to eliminate land lines and/or notifying Frisco of the address affiliated with cell phone(s).
 

Ben Brezina, Assistant to the City Manag
Moderator
Username: Ben_brezina

Post Number: 496
Registered: 06-2010
Posted on Thursday, August 08, 2013 - 09:18 am:   

Frisco has the cooperation of the cell phone providers in our area to locate the cell phone within a few hundred yards or less. This is actually more beneficial than linking the cell phone number with the address because it gives us the location of the phone which can be anywhere, not just at the address it might be linked to. Residents are more than welcome to provide dispatch with a cell phone number that we can put in a premise file in the event the number we have does not work, this would provide us with another way to contact the resident.
 

Chuck Brown
New member
Username: Csb001

Post Number: 27
Registered: 05-2006
Posted on Tuesday, August 13, 2013 - 08:25 am:   

Ben, regarding your statement "Residents are more than welcome to provide dispatch with a cell phone number that we can put in a premise file in the event the number we have does not work, this would provide us with another way to contact the resident."

What is the proper way for a Frisco resident to provide this information to dispatch?
 

Ben Brezina, Assistant to the City Manag
Moderator
Username: Ben_brezina

Post Number: 499
Registered: 06-2010
Posted on Monday, August 19, 2013 - 11:00 am:   

A citizen can simply call our non emergency dispatch number 972-292-6010 and provide the information to the dispatcher, and they will update the premise information.

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